Refund policy

Refunds & Returns Policy

Eligibility for Returns

To be eligible for a return, items must be in their original condition—unworn, unused, with all original tags attached, and in the original packaging. Proof of purchase is required for all return requests.

We offer a 14-day return window, which means you must contact us within 14 days of receiving your order to request a return. Requests submitted after this period will not be accepted.

How to Initiate a Return

To initiate a return, please contact us at support@royati.us with your order number and the reason for your return request.

Once your request is reviewed and approved, we will provide detailed return instructions. Customers are responsible for following all provided return instructions to ensure proper processing.

Refunds

After we receive and inspect the returned item, we will notify you of the approval status. If approved, your refund will be processed to the original payment method.

Please note:

  • We do not offer exchanges.

  • If you wish to receive a different item or size, you may place a new order after your refund has been issued.

  • Shipping fees are non-refundable.

Shipping Responsibility

We are not responsible for delays, losses, or issues caused by the shipping carrier.

Customers are responsible for providing an accurate and complete shipping address at checkout. We are unable to make changes once an order has been processed.

If an incorrect or invalid address is provided and the package is returned to us:

  • The customer must contact us via email regarding their order.

  • Once the returned package is received, a refund will be issued excluding the original shipping fee.

  • Shipping fees typically range from $6–$8 and are non-refundable.

Contact

For any questions regarding returns or refunds, please contact:
support@royati.us